Describe the vehicle
Include the general vehicle make, model and year in a short message. Confirm whether the shop works on that vehicle type before arranging an assessment.
Explain what you noticed
Describe the concern in ordinary language and when you notice it. Avoid guessing the cause; the actual assessment needs to establish what work may be required.
Understand the recommendation
Ask which assessment and proposed work are included, what the estimate covers and how authorization works. Availability, price and repair terms must be confirmed separately.
