Record what you know
Share the observed condition, its location and any known moisture history. Do not disturb affected material to gather information.
Service / Mold assessment
Start with the condition you have observed.
Describe the visible mark, location, smell or moisture history without identifying a cause yourself. The assessment method, any testing and charges need agreement before the visit. A photograph is not a completed assessment.
Include in your enquiry
- Your general area and property type.
- The areas affected or the spaces to be cleaned.
- Observed condition or requested tasks.
- General access, occupancy and timing constraints.
Agree the assessment
Confirm coverage, assessment method, testing if relevant, access and charges before the site review.
Review the proposed work
Discuss the findings, moisture-related work, remediation scope and any verification requirements before authorising the project.
Before you request service.
Does the request confirm a visit?
No. Coverage, availability, scope and charges are confirmed separately.
What should I include?
Share your general area, property type and a short description of the observed condition or requested tasks. Keep private access and confidential documents out of the form.
How is the work selected?
The provider reviews the property and request, then confirms the appropriate assessment or service scope. Proposed work and charges need agreement before authorisation.
What if the issue is urgent?
This form is not monitored for emergencies. Use an appropriate local contact directly for immediate risk. No emergency availability is claimed by this concept.