Record what you know
Share the observed condition, its location and any known moisture history. Do not disturb affected material to gather information.
Approach
Describe. Review.
Agree the work.
Start with the job, establish what needs assessment, and confirm the scope before committing to work.
Agree the assessment
Confirm coverage, assessment method, testing if relevant, access and charges before the site review.
Review the proposed work
Discuss the findings, moisture-related work, remediation scope and any verification requirements before authorising the project.
Details that help
before the visit.
The request prepares a discussion about the property and proposed work. Assessment, requirements, availability and charges are confirmed separately.
- Your general area and property type.
- The areas affected or the spaces to be cleaned.
- Observed condition or requested tasks.
- General access, occupancy and timing constraints.
Before you request service.
Does the request confirm a visit?
No. Coverage, availability, scope and charges are confirmed separately.
What should I include?
Share your general area, property type and a short description of the observed condition or requested tasks. Keep private access and confidential documents out of the form.
How is the work selected?
The provider reviews the property and request, then confirms the appropriate assessment or service scope. Proposed work and charges need agreement before authorisation.
What if the issue is urgent?
This form is not monitored for emergencies. Use an appropriate local contact directly for immediate risk. No emergency availability is claimed by this concept.
Tell us what you need
Start with
what you know.
Request a mold and moisture reviewSubmitting a request does not confirm a visit, coverage or a price.