A clear brief.
A coordinated conversation.

The starting point

The brief matters
before the truck arrives.

Commercial and longer-distance moves can involve several handovers. Identify the questions around access, the sequence of work, packing responsibilities and who needs to approve the plan.

Review the proposed scope, timing windows, exclusions and pricing terms in writing. A quote conversation should make responsibilities easier to understand before a booking is accepted.

Before an agreement

Know what to ask.

Ask who will handle your enquiry, how the quote is prepared and what information is needed before a booking can be considered.

Understand the fees, exclusions and communication arrangements before agreeing to the next step.

• Your preferred timing and how flexible it is.
• The general type of move or shipment.
• Questions about access, packing and the quote process.