People. Place.
A considered process.

The starting point

A useful agreement
starts with clear expectations.

Management involves recurring decisions. Understand who handles enquiries, how maintenance approvals work and what records or reports you can expect to receive.

Confirm fees, exclusions, communication arrangements and the property manager’s licensed scope before you sign. Existing tenants should use the contact route supplied in their tenancy documents for repairs or urgent concerns.

Before an agreement

Know what to ask.

Ask who would handle your enquiry, which areas are covered and how the scope of the service is agreed.

Understand the fees, exclusions and communication arrangements before agreeing to the next step.

• The service you are interested in and your priorities.
• The general area and timing you want to discuss.
• Questions about scope, fees and communication.