Read the building
Start with existing equipment, room needs, available space and the condition of any ducts.
HEAT PUMPS & SYSTEM REPLACEMENT
A better climate.
At home.
Replacing a heating and cooling system is a big decision. Make it with a clear plan for your house, your routines and your budget.
Plan your change
THOUGHTFULLYINSTALLED
The starting point
Good comfort is designed.
Ember is a system-installation concept for people thinking beyond the next repair. The right starting point is the building itself: its rooms, existing equipment and the way you live.
About Ember ClimateThe work, before the work
A good answer
needs context.
The equipment is only one part of your comfort. A clear assessment considers the space and the people using it before recommending a next step.
Explore illustrative project briefsCompare the options
Review capacity, controls, installation requirements and a written scope. Ask what the full price includes.
Plan the changeover
Discuss access, disruption, commissioning and handover before agreeing the installation schedule.
Before you begin
Good questions.
Does this request book a visit?
No. A service request starts a conversation. The job scope, coverage, availability and any charges need confirmation before a visit is booked.
What should I include?
The service you need, a general location and a brief description of the problem or planned work. Avoid passwords, access codes and other private information.
Can a system be recommended online?
Equipment selection and diagnosis require an appropriate assessment. Photographs and model information may help a later discussion, but this form does not provide a diagnosis.
What if I suspect an immediate hazard?
For a suspected gas leak, smoke or an immediate electrical hazard, move to a safe place and contact the appropriate emergency service or utility. Do not wait for an online enquiry response.
A clear next step
Tell us what
your space needs.
Request serviceA request starts a conversation. Scope and availability are confirmed separately.