Establish the site
Share the proposed work, known asset information, affected spaces and the activities that need to continue.
Service / Commercial assessment
Establish the fault and the operational impact.
Discuss affected areas, known equipment information and the building activities that depend on them. Share observations; a site assessment establishes the cause.
Include in your enquiry
- The general location and type of property.
- What changed, or what you would like installed.
- Relevant equipment or fixture information, if known.
- Access, occupancy or timing constraints.
Coordinate the scope
Discuss access, isolation, occupancy and any dependencies on other trades or building systems. Agree the limits of the proposed work.
Record the next step
Confirm responsibilities, documentation, timing and charges before work is authorised. Keep decisions connected to the building records.
Before you begin.
Does this request book a visit?
No. An enquiry starts a conversation. Coverage, scope, availability and charges are confirmed separately.
What should I include?
Your general area, property type, the proposed work or symptoms, and relevant access or occupancy constraints. Keep access codes and confidential records out of the form.
Can equipment be selected online?
A suitable recommendation depends on the existing installation, the site and the proposed use. Online descriptions help prepare a qualified assessment.
What if there is an immediate hazard?
This form is not monitored for emergencies. For smoke, a burning smell or an immediate electrical hazard, move to a safe place and contact the appropriate emergency service or utility.