Describe the concern
Share the property type, roof material if known and the visible symptom. Explain when it appeared or changed.
Service / Storm concerns
Record what you can observe safely.
Wind, hail or debris may prompt a review of the roof condition. Share the date and visible changes from ground level. The assessment and any insurance decisions are separate; coverage is not promised.
Include in your enquiry
- Your general area and property type.
- Roof type and approximate age, if known.
- Visible symptoms or the proposed replacement.
- Access, occupancy and timing constraints.
Arrange the assessment
Confirm coverage, access and the roof review needed. Keep people clear of unsafe areas.
Review the repair scope
Discuss the findings, proposed work, availability and charges before authorising repairs.
Before you request service.
Does this request confirm a visit?
No. Coverage, availability, the assessment scope and charges are confirmed separately.
What if I do not know the roof material?
Say that in the request. A qualified site review can identify the covering and relevant details. Do not climb onto the roof to check.
Does a roof review decide insurance coverage?
No. An assessment of the roof and an insurer’s coverage decision are separate. No insurance outcome is promised here.
What if the concern is urgent?
This form is not monitored for emergencies. Use an appropriate local contact directly if there is an immediate risk. No emergency availability is claimed by this concept.