Describe the property
Include your general area, property use, system type if known and the service or assessment you need.
Service / System inspections
Understand the purpose of the inspection.
A maintenance concern, property transaction or planned change may require a different inspection scope. Describe the purpose, any observed symptoms and the records available before agreeing the assessment.
Include in your enquiry
- Your general area and property use.
- System type and last service date, if known.
- The purpose of the service or inspection.
- Available records and vehicle-access constraints.
Review records and access
Gather available plans and service history. Confirm tank access, vehicle access and the purpose of the visit through an appropriate contact route.
Confirm the service scope
Agree the assessment or pumping scope, any approvals needed, availability and charges before work is authorised.
Before you request service.
Does this request book a visit?
No. A request starts a review of the job. Coverage, availability, the service scope and charges must be confirmed separately.
What if I do not know the system type?
Say that in the request. Available property plans, service records and a qualified site review may help identify the system and appropriate service.
Does an inspection guarantee future performance?
No. The purpose and limits of an inspection must be agreed. The findings apply to the conditions and scope reviewed.
What if the problem is urgent?
This form is not monitored for emergencies. Contact an appropriate local service directly if there is an immediate risk. Availability is not promised by this concept website.