Describe the situation
Share the event, known affected areas, general location and whether safe access has been established.
Service / Fire and smoke review
Begin after the property is cleared for access.
Share the fire or smoke event and the areas you want reviewed once the relevant authorities have cleared access. Cleaning, removal and rebuilding requirements depend on the assessed condition; no insurance decision is promised.
Include in your enquiry
- Your general area and property type.
- The areas affected or the spaces to be cleaned.
- Observed condition or requested tasks.
- General access, occupancy and timing constraints.
Review the property
Agree the assessment, access and charges. The site review determines the condition and proposed restoration work.
Plan the work
Review the scope, responsibilities, sequence, availability and charges before authorising mitigation or repair.
Before you request service.
Does the request confirm a visit?
No. Coverage, availability, scope and charges are confirmed separately.
What should I include?
Share your general area, property type and a short description of the observed condition or requested tasks. Keep private access and confidential documents out of the form.
How is the work selected?
The provider reviews the property and request, then confirms the appropriate assessment or service scope. Proposed work and charges need agreement before authorisation.
What if the issue is urgent?
This form is not monitored for emergencies. Use an appropriate local contact directly for immediate risk. No emergency availability is claimed by this concept.